Canterbury Bid

Training and Sector Groups

Canterbury BID provides free training and sector group webinars for Canterbury BID members, covering finance and legal, digital and social media up-skilling, night-time economy, retail and accommodation and much more. If you missed a session, you will find recordings and presentations further down this page.

Email Newsletters- The Foundations of Success

Wednesday 8 June 2022, 9-10am, Via Zoom

Join Stephanie Martin for an email newsletter masterclass covering what makes a good email strategy; how to choose and present content; how to maximise open rates and why email newsletters are so important when it comes to communicating with our audience.

To book your free space email Emily Wells


Recordings include webinars on: Social Media Scheduling, Business Rates Support, Cash Flow Forecasting, Employment Law, Linked In Training and Commercial Property Law.

Selling the Sizzle through Social (9.3.22)

  • Presented by: Sinead Hanna and Abby Sales from Pillory Barn.
  • Create real relationships with your customer and measure real results with this hands on session providing you with an opportunity to learn, take-away and take action based on what the team know works.

Climate Change, Carbon and building a sustainable everywhere (11.2.22)

  • Presented by: Helen Burridge, founder of Place Positive
  • Overview: Are you overwhelmed by talk of plastics and carbon? Think you and your business can’t make a difference? Too busy dealing with the day to day to deal with the ‘what if’ of sustainability? Helen Burridge of Place Positive will give you a quick overview of the issues and provide real actions to take away wherever you are on your sustainability journey.  
  • (The webinar recording has now expired. We plan to book Helen for another session, if you would like to be added to the waiting list for this event please email Rachel Pilard)

Business Rates / Business Support (8.2.21)

  • Presented by: Sadie Furner
  • Overview: Helping you to get a tighter grip on the subject of Business Rates in Canterbury. The session was delivered by Sadie Furner of Civica, the company that operates a shared management of business services with Canterbury City Council and oversees the collection and administration of all Canterbury City Council’s Business Rates.

Cashflow Budgeting for your Business (20.1.22)

  • Presented by: Sally Brady
  • Overview: We were joined by Business Planning Specialist Sally Brady, who brings with her 30 years of experience in accountancy. Topics covered:
    • Cashflow forecasting – basics and how to maintain / why its key to your business and personally.
    • Overview of accounting systems – what to review within your business to ensure you are on top of your financials / three key reports that support your business and cashflow.

Together Against Fraud – Let’s keep your money safe! (6.1021)

The methods fraudsters use are forever changing, and now more than ever it is important to understand the risks and how not to fall into an imposters trap, with this ‘Together Against Fraud’ presentation you’ll be better placed to know what to check that could help keep you and your money safe.

No Recording Available, but you can contact HSBC Canterbury to book a session directly for your own staff, by contacting Lucy Kirkbridge:

Legal Updates for Businesses (16.6.21)

Presented by: David Redgate and David Morgan from Girlings Solicitors

Overview: a round up of the latest legal issues facing businesses. Commercial Property specialist, David Redgate, highlighting the important aspects you should consider in any commercial lease as well as examine the impact of this latest lockdown on leases and what this might mean for your business.  Employment Law expert, David Morgan will update you on the Furlough Scheme and also look at how to deal with flexible working requests from employees and any necessary contractual changes you may need to make. 

SINCE THIS RECORDING: The Government has announced it will introduce a bill in this parliamentary session:

  • to ring fence rent arrears that have built up due to a business having to remain closed during the pandemic. Landlords and tenants will be required to come to an agreement on the treatment of the arrears, for example, waiving some of the amount due or agreeing a longer-term repayment plan. If agreement cannot be reached, a binding arbitration process will be put in place that ensures a legally binding agreement is made to which both parties must adhere.
  • The restrictions on forfeiture of business tenancies for non-payment of rent are to continue in England until 25 March 2022.
  • Service of statutory demands and winding up petitions will remain restricted for a further three months to protect companies from creditor enforcement action where the companies’ debts relate to the pandemic.
  • The Ministry of Justice has confirmed that the minimum net unpaid rent that must be outstanding before commercial rent arrears recovery (CRAR) can be used will remain at 554 days.
  • The government reiterates again its intention to carry out a review of commercial landlord and tenant legislation, including Part 2 of the Landlord and Tenant Act 1954, later this year.


How to make friends and influence people on LinkedIn (12.5.21)

  • Presented by: Steve Howard, Co-Founder of local B2B marketing agency, Finally
  • Overview: LinkedIn and the way people use it, has changed dramatically over the past 12 months. Steve is a top 1% LinkedIn user and publisher of the weekly LinkedIn Manufacturing top 10 chart. He will show you how to change what you do, in order to stand out, build relationships and ultimately generate new business opportunities on LinkedIn.

HR and Employment Law – What to expect in 2021 (10.2.21)

  • Presented by: David Morgan, employment law specialist at Girlings Solicitors
  • Overview: The impact of the extended furlough scheme and guidance on carrying out a fair redundancy procedure in the context of social distancing and furlough.

Content Creation – All the Apps, All the Hacks (19.1.21)

  • Presented by Katy Towse, Director of Mint Rainbow Consulting.
  • Overview: From social scheduling apps and template tool kits to colour matchers and png creators. A quick guide to all the apps you need to be using to speed up and streamline your content output. 

Changes to planning law: the impact on Canterbury (17.11.20)

  • Presented by Lee May, Partner, Commercial Property, Brachers LLP
  • Overview: On 1 September the Government brought in significant changes to the planning system in an attempt to allow greater flexibility to use class changes within town and city centres without the need for express planning permission. These changes will impact the city and surrounding area – but for better or worse?
  • Presentation Slides: download here

Considerations for reopening hospitality and event spaces (16.7.20)

  • Presented by: Jo Cox-Brown – Night Time Economy Solution
  • Overview: The session covers: ‘Track and Trace’ procedures, face coverings, social distancing management, activity restrictions and outdoor events policy guidelines.
  • Presentation Slides: download here

In Conversation: The Journey to Reopening: Food and Beverage (24.6.20)

  • Presented by: Joanna Richardson (Shepherd Neame), Emma Biswal (The Ambrette), Zoe Rodda (Lily’s Bistro), Iain Oliver (McDonalds), Dan Grimwood (The Refectory) and Lynda Iddenton (The Real Eating Company)
  • Overview: The forth In Conversation focused on Canterbury’s food and beverage businesses, looking at trading during lock down, plans for reopening and the issues that need to be overcome prior to full reopening.

In Conversation: Impact of Coronavirus on Office Based and Professional Services (17.6.20)

  • Presented by: Nicholas Rooke (Finn’s), Jennifer Williamson (Kreston Reeves), Reg Groombridge (, Judith Neenan (Girlings Solicitors) and Karl Elliott (Clague Architects).
  • Overview: The third of our In Conversation Series moved its focus onto our office based and professional services looking at the impact the virus has had on staffing, health and safety and much more.

BID Annual Conference and AGM (9.6.20)

Due to the Coronavirus Outbreak, Canterbury BID’s Annual Conference and AGM 2020 was held virtually. The team were joined by Professor Cathy Parker, Co-Chair of the Institute of Place Management and The BID Foundation. Cathy is the research lead on the government’s High Streets Task Force.

In Conversation: Planning for Reopening (3.6.20)

  • Presented by: Rachel Sanders from BoConcept; Julie Nuttall from The Cheese Shop; Mark Pegg from Loake Shoemakers; David Lilford from Lilford Gallery; Sarah and Jon Brothwell from Pybus Opticians
  • Overview: An opportunity to hear from local independent retailers and SMEs – explaining their plans for reopening including PPE for staff, customer experience and more.

Operating During Lockdown (27.5.20)

  • Presented by: Mark Stuart, Centre Manager, Whitefriars, Maxine Dawes, Store Manager, M&S Canterbury, Rachel Phillips, General Manager, Boots Canterbury, Simon Youden, Store Manager, and Paul Ribbans, Operations Manager, Fenwick, Canterbury
  • Overview: an opportunity to hear from businesses in the Whitefriars Shopping Centre, who have been open during lockdown along with by Fenwick, also located in Whitefriars, who are preparing for re-opening

Getting to Grips with Google Analytics (18/5/20)

  • Presented by: Pip Filippaios, owner of DigitalBeans
  • A gentle walk through the opportunities provided by Google Analytics. Learn the basic features of Google Analytics including how to analyse basic reports, and set up goals and campaign tracking.
  • Sadly there is no recording of this session available. To learn more about Google Analytics visit Google Digital Garage for free webinar sessions.

Creating Video Content for Social Media Marketing (6/5/20)

  • Presented by: Chris Duncan, Spark Film Production
  • Overview: Audiences engage more with a posts or adverts containing video and Spark Film Production provides you with some useful tips to start using video in your marketing, regardless of budget, and some ready-made strategies to get your content seen by potential customers. It used to be enough to simply have video on your website, now in these challenging times ‘audience interaction’ is key, but it’s time-consuming especially when you’re new to it or you don’t think your business is video friendly.
  • Download Slides

The Financial Climate and how it affects you (28/4/20)

  • Presented by: Simon Ludden, Managing Director of Tarvos Wealth 
  • Overview: A look at today’s financial climate, touching on: The economic impact on your savings and pensions / Are ISAs still a good idea? / What does this mean for your mortgages and loans? / How are companies impacted?

Making the Most of Digital Marketing (16/4/20)

  • Presented by: Pip and Ben from digitalbeans
  • Overview: Do you have a digital presence? Whether you have a website or social media channels showcasing your products or services, you should be generating sales/leads. If you’re not, do you know why not? Digital Beans will be talking about the common obstacles businesses are facing online and how to overcome them.

Legal Guidance with Girlings Solicitors (7/4/20)

  • Presented by: David Redgate (Commercial Property Law Specialist) and David Morgan (Employment Law Specialist) from Girlings Solicitors
  • Updates on the latest government guidelines during the Coronavirus Pandemic. Topics included furlough leave, redundancy, layoffs, rent relief, lease reviews, building insurance and break clauses.
  • (info correct at time of session – 7.4.20)

Free Digital Support for Businesses in Kent (3/4/20)

  • Presented by: Ben Pearce from digitalbeans and Floortje Hoette from Produced in Kent
  • Overview: Free online store solution opportunities for local businesses. Floortje Hoette from Produced In Kent talks about the #HelpKentBuyLocal initiative and how food and drink businesses in Kent can get free listings on the HelpKentBuyLocal website. Ben talks about YourLocal.Delivery – a free platform for businesses to enable home delivery to their clients.

Previous Sessions delivered by Canterbury BID

Business Rates / Business Support (25/3/20)

  • Presented by: Sadie Furner of Civica
  • Overview: This is your opportunity to ask Sadie Furner of Civica all of your questions about business rates . Also we will be looking at the latest business support packages in place for coronavirus pandemic. 
  • Slides: Business Rates 2020/21

Instagram Marketing Workshop For Retailers (14/2/20)

  • Presented by: Zoe Cairns from ZC Social Media
  • Overview: Whether you want to manage your social or work with an agency, by having the right procedures, strategy and step by step processes in place you will feel confident about your content.
  • Slides: available at this link:

Employment Law Updates (28/1/20)

  • Presented by: David Morgan, Employment Law Solicitor for Kent based law firm Girlings Solicitors
  • Overview: A round-up of the latest legal updates to employment law including the changing of Terms and Conditions of Employment and dealing with misconduct.

Visual Display Training (17/10/19)

  • Presented by: Made You Look
  • Overview: Window displays are crucial for creating the right first impression – attracting attention from those who may not have noticed you otherwise!

Social media and employment law updates (20/02/19)

  • Presented by: David Morgan, Employment Law Solicitor for Kent based law firm Girlings Solicitors
  • Overview: round-up of the latest legal updates to employment law and those that impact social media’s use and mis-use.

Getting to grips with SEO (12/2/19)

  • Presented by: Sophie Hewitt and Jim Dawson, digital marketing specialists at Visit Kent
  • Overview: Ensure you make the most of search engines and the customers they can drive to your business.

Developing your digital content strategy (30/1/19)

  • Presented by: Sophie Hewitt and Jim Dawson, digital marketing specialists at Visit Kent
  • Overview: A whistle stop tour of digital marketing and content strategy.