Canterbury Bid

Right to 30-day refund becomes law

A person walking and holding shopping bags

New consumer protection measures – including longer refund rights – have come into force under the Consumer Rights Act.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase. Previously consumers were only entitled to refunds for a “reasonable time”. There will also be new protection for people who buy digital content, such as ebooks or online films and music. They will be entitled to a replacement, if the downloads do not work, but not a refund. If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.

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